Refund policy

Last updated 19 October 2026.

Every charge carries a 30-day money-back guarantee. If the service did not do what you needed, ask within 30 days of the charge and it is refunded.

How to ask

Email support@modelworks.dev from the address on your account, with the date and amount of the charge. No form and no reason required.

Paddle.com is the merchant of record and processes the refund to the payment method you paid with. Modelworks approves the request; Paddle moves the money. Refunds usually appear within five to ten business days, depending on your bank.

You can also request it from Paddle directly, from the receipt in your Paddle account at paddle.net, which is the record of your purchase.

What is covered

• Any per-character charge from the last 30 days, in full.
• The unused part of a committed block if you cancel within 30 days of buying it.

What is not covered

• Charges older than 30 days. The guarantee is a window, not a standing policy.
• The free allowance. There is nothing to refund.
• Accounts closed for abuse or fraud.

If the service fails

If a request fails, you are not charged for it. If a charge looks wrong - a duplicated invoice, a metering error - email the same address and it is corrected or refunded, whenever you notice it. The 30-day window applies to changing your mind, not to our mistakes.